PRIVACY POLICY

1. Introduction

Care Wings Home Care (“Care Wings”, “we”, “us”, or “our”) manages and operates its official website and related communication platforms for providing home healthcare services.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you access our website or avail our services.

For the purpose of this Privacy Policy, “You”, “Your”, or “User” refers to any individual who accesses our website or avails our services.

Registered Address:
Care Wings Home Care,
117, 4th Street, Vangambakkam Main Road,
Mappedu, Chennai – 600126
Email: carewings.inhealthcare@gmail.com

This Privacy Policy is subject to change without prior notice. Any updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

2. Legal Background

This Privacy Policy is an electronic record under:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Other applicable Indian laws relating to electronic records and data protection

This document does not require physical or digital signatures.

3. Information We Collect

A. Personal Information

• Full Name
• Email Address
• Phone Number
• Residential Address
• Date of Birth
• Location details

B. Sensitive Personal Data or Information (as applicable)

• Medical records and history
• Health conditions (physical or mental)
• Treatment details
• Medication information

Sensitive data is collected strictly for providing healthcare services and is handled with enhanced security.

C. Communication Information

• Phone number or contact details when you call or message via WhatsApp
• Appointment-related inquiries
• Feedback or service-related communication

D. Technical & Usage Information

• IP address
• Browser type
• Device type and operating system
• Date and time of website access
• Pages visited

4. How We Use Your Information

A. Service Delivery

• Scheduling appointments
• Providing home healthcare services
• Maintaining medical records
• Ensuring continuity of care
• Coordinating with healthcare professionals

B. Communication

• Appointment confirmations and reminders
• Follow-ups and service updates
• Responding to inquiries
• Sharing important healthcare-related information

You may opt out of promotional communications at any time.

C. Service Improvement

• Analysing website usage
• Enhancing service quality
• Improving user experience

D. Legal & Regulatory Compliance

• Maintaining records as required by law
• Responding to lawful requests from authorities

5. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose your information only:

• To healthcare professionals involved in your care
• To diagnostic labs or service partners strictly for service fulfilment
• When required by law, court order, or legal process
• To protect the rights, safety, or property of Care Wings, patients, or others

All such disclosures are made under strict confidentiality obligations.

6. Data Security

We implement industry-standard security measures in compliance with Section 43A of the Information Technology Act, 2000 and applicable SPI Rules, including:

• Secure data storage systems
• Restricted access controls
• Confidential handling of medical records
• Technical and administrative safeguards

While we strive to protect your information, no online transmission is 100% secure. Users share information at their own discretion.

7. Cookies Policy

Our website may use cookies to enhance user experience. Cookies help us:

• Understand browsing preferences
• Improve website functionality
• Analyse website performance

You may disable cookies through your browser settings. However, doing so may affect certain website features.

We do not store sensitive personal information in cookies.

8. Data Retention

• For as long as necessary to provide services
• To comply with legal, medical, and regulatory requirements
• For maintaining healthcare records

Upon request, and subject to applicable laws, we may securely delete or anonymize your data.

9. Your Rights

• Access your personal information
• Correct or update inaccurate information
• Request deletion (subject to legal obligations)
• Withdraw consent for promotional communication

To exercise these rights, contact us at:

carewings.inhealthcare@gmail.com

10. Third-Party Links

Our website may contain links to third-party websites. Care Wings is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before sharing information.

11. Grievance Redressal

If you have concerns regarding data privacy or usage of your information, you may contact us at:

Care Wings Home Care
117, 4th Street, Vangambakkam Main Road,
Mappedu, Chennai – 600126
Email: carewings.inhealthcare@gmail.com

We will address grievances within 30 days from the date of receipt.

12. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in relation to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.